Urgent Repairs & Non-Urgent Repairs
URGENT REPAIRS
The Landlord of your property has authorised Bonnici Real Estate to carry out EMERGENCY repairs to the value of $1,000.00 unless specified otherwise in your lease agreement.
If you are unable to get into contact with your property manager you can contact one of our listed tradespeople listed below – if you are unable to get in contact with the preferred tradesperson you can contact a relevant and qualified tradesperson to fix the urgent repair. Please note that you will need to contact the property manager the next day so they are aware of any changes that were made. Also just so your aware if the repair is not one of the urgent repairs listed below you may have to pay for the repair and any other associated costs.
The following maintenance is considered as “URGENT”
- A burst water service
- A blocked or broken lavatory system
- A serious roof leak
- A gas Leak
- A dangerous electrical fault
- Flooding or serious flood damage
- Serious storm or fire damage
- A failure or breakdown of any essential service or appliance provided by the Landlord for water, hot water, cooking, heating or laundry purposes.
- A serious fault in a lift or staircase in the rented premises
- A failure or breakdown of the gas, water, electricity supply
- Any fault or damage that makes the rental premises unsafe or unsecure
It is important to understand that the urgent and non-urgent repairs are the landlord or agent’s responsibility, but if the tenant caused the damage, the landlord can ask the tenant to arrange and/or pay for repairs and all associated costs. Tenants have a responsibility to continue paying rent when waiting for repairs to be completed. Also it is very important to communicate all information regarding repairs in writing and that all copies of letters, forms, receipts, emails and reports are kept for future reference.
Preferred Tradesman Contact Number
PLUMBER: Remedy Plumbing M. 0402 140 045 or Metro West Plumbing M. 0417 617 274
ELECTRICIAN: Tested Electrical & Communications Services, M. 0429604291
E. testedelec@gmail.com W. www.testedelectrical.com.au
HANDYMAN, LOCKSMITH: Melb Reno Man E. melbrenoman@gmail.com
M. 0468 498 120
Please forward any invoices to our office or to our email info@bonnicirealestate.com.au for reimbursement regarding urgent repairs.
NON URGENT REPAIRS
For non-urgent repairs, the tenants MUST put the maintenance request in writing to the agent outlining what needs to be fixed or looked at. The landlord has 14 days in which to make sure that repairs are carried out. If the landlord does not carry out the repairs within 12 days of receiving the notice, the tenant can send a copy of their written notice to Consumer Affairs Victoria with a letter asking for an inspection and a subsequent report. Tenants MUST continue to pay rent even if the agent has not arranged for the repairs to take place.